How does Openhouse Live work?
The C3D Live solution allows video calls within Matterport, Kuula, Metareal, Cupix and Google Streetview virtual tours which synchronises the tour across up to 50 participants directly from the browser. Your clients don't need to download an app or any other software, they just click on the link you provide them at the agreed time. Any user can take control of the tour at any time by clicking on the steering wheel - so you can choose whether to guide your clients around the space or let them lead as you answer their questions.
Is Setting up C3D Live easy?
C3D Live has been built with simplicity in mind. Once you've subscribed we'll provide you with your account details. This allows you to access the Openhouse Creator, a simple interface that allows you to add meetings and save to your calendar within seconds.
How do I use C3D Live?
You create a unique meeting invitation for each of your clients by choosing the time of your meeting, and pasting in your virtual tour link on the tour creation page. Once you've set up the meeting simply click on the generated link to join.
Do my customers need to download anything?
No, we have intentionally designed C3D Live to be one click access as we know many corporate clients cannot download software onto their devices. The system works with most modern browsers and has been tested on Chrome, Safari, Firefox and Microsoft Edge. We always recommend that you are on the latest version of these browsers. If you are using an iOS device you must use Safari, implementations of other browsers on these devices will not work. Internet Explorer is not supported. Note: Only the latest version of Microsoft Edge is supported.
Are there any limits to the number of meetings?
Each user account comes with an associated number of inclusive video credits. For calls with up to 4 participants, a video credit is 1 minute multiplied by the number of participants on the session. For example if you had a 30 minute meeting with one guest you would use 60 video credits (30 minutes x 2 participants) and the same meeting with three guests would use 120 video credits (30 minutes x 4 participants)
For calls with between 4 and 50 participants, a video credit is 1 minute multiplied by the number of participants on the session multiplied by 2.5. For example if you had a 30 minute meeting with nine guests you would use 750 video credits (30 minutes x 10 participants x 2.5) and the same meeting with twenty nine guests would use 2250 video credits (30 minutes x 30 participants x 2.5)
Credits used above the amount allocated per month will be subject to an 'overage' charge, which is rounded up to the nearest 1000 minutes and charged per additional 1000 minutes
How does C3D Audio work?
C3D Audio allows you to add background music and record audio directly from your device into a Matterport Tour. Audio clips are linked to specific places in the tour and are triggered either when a user walks to an audio enabled spot or by using the Audio Point Navigation Menu. With C3D Audio you can provide your visitors specific information related to the scene they're looking at, making for a far more engaging experience. It also allows you to create multiple language versions from the same base tour.
Is Setting up C3DAudio easy?
Every account is preconfigured to allow access to both C3D Audio and C3D Live. Clicking the "C3D Audio" button in the top menu will take you directly to the Tour Creator page.
How do I use C3D Audio?
C3D Audio allows you to create new audio tours via an easy to use interface. Simply fill in the details required on the Creator page and you'll be taken into the Admin View of your tour. Once in workshop view, just move to the position that you would like to insert audio, input your navigation/title label in the field provided, click record, then click upload once complete.
To change the audio simply move to the same point and repeat.
How do my customers use C3D Audio?
They simply click on the new link that is generated for every unique tour. A navigation menu is added to this new walkthrough, allowing users to move directly to the audio enabled points, or if they are walking through the tour the audio will trigger when they arrive at the designated position.
Are there any limits to the number of audio tours I can create?
No there are no limits. You can create as many new tours as you wish - new language tours, individual proposals or unique versions for different markets.
How does Facebook Chat work?
When you enter the C3D Audio setup page you're presented with a textbox to enter your "facebook messenger room ID". Simply enter the ID in this box and we'll generate the "messenger bubble" on your virtual tour. You don't need to add audio points to use this feature.
How do I setup Facebook Chat?
There is a one time setup that's required on your facebook business page, we've provided instructions on how to do this within the system. It's a simple setup and takes about 5 minutes - once done you just type in the ID that you've generated each time you create a new tour. We're available to provide guidance if you run into any problems.
How do my customers use Facebook Chat?
Exactly the same way as using Facebook Chat anywhere else, when a user sends you a message you'll receive it through the facebook system and be alerted by any alerts you've built in Facebook.
What is included in my package?
All packages have C3D Live, unlimited C3D Audio tours, and the ability to add Facebook Messenger to all tours.
What is a video minute?
Video minutes are the call duration (rounded up to the nearest minute) multiplied by the number of participants.
For example a 30 minute call between two people (the host and one participant) would be 60 video minutes. A 30 minute call between four people ( the host and three other people) would be 120 video minutes
What if I go over my minutes?
If you go over your 5000 minutes you will be charged a set overage fee per extra 1000 minutes. Additional minutes are rounded up to the nearest 1000 at the end of the month.
How am I billed?
You are billed monthly in advance, with any overages charged onto the next months bill.
What are your cancellation terms?
All customers are on a rolling monthly contract and you can cancel at any time. with 30 days notice.
